Working Emails

[Pcushion]

Hey guys pcushion here. I can confirm the auto generated emails are indeed working. I placed an order yesterday and received the auto email.

I also want to add basicstero customer service is working around the clock the answer all the backed up emails. It’s going to take some time, but they will respond to each and every one.

Thanks guys,

P.S. everyone have an amazing July 4 and remember to make smart decisions. If your running a-drol, s-drol, winny, var, dbol please don’t drink. Your liver and significant other will thank you.

 

[TheJackal]

Been awaiting a response on two orders that were paid for but never delivered. Sent multiple requests for info through the “contact us” portal to no avail. Any response would be welcome.

 

[Pcushion]

I have a couple of guys in your situation at the moment. I am extremely sorry. The manager who handles all this has been having some problems. If you don’t mind shoot me a pm with your order number and I will add it to my list. I am extremely sorry you’re having to deal with this. I apologize to everyone reading this that’s in this situation. You will get your pack I promise that. It shouldn’t take this long.

 

[Shafeeq]

Is there any issues bcz email’s ate not getting replays now days

 

[Pcushion]

Is there any issues bcz email’s ate not getting replays now days

Hey brother yes our manager had some health and personal issues. I finally made full contact this afternoon. If you do not get a reply please let me know so I can work on it. We have the exact same integrity we have always had. Like I said, our manager has been out through the wringer, in a manner I wouldn’t wish on my own worst enemy. I am not making excuses, but if I could spill his personal beans every man on ASF would feel compassion.
I am extremely sorry for your issues with your pack. We will get everyone sorted out. I promise.

 

[Marco75]

Hello, I still have not had an answer since 10/03/2022 from basicstero.ws regarding the order I placed….

 

[Shafeeq]

Hey brother yes our manager had some health and personal issues. I finally made full contact this afternoon. If you do not get a reply please let me know so I can work on it. We have the exact same integrity we have always had. Like I said, our manager has been out through the wringer, in a manner I wouldn’t wish on my own worst enemy. I am not making excuses, but if I could spill his personal beans every man on ASF would feel compassion.
I am extremely sorry for your issues with your pack. We will get everyone sorted out. I promise.

Can you please check my emails bcz it’s very urgent, I have send many emails since 2 weeks, admin@emperorgym.ae this the email, it will be very helpful brother

 

[Pcushion]

Is anyone who commented on this thread still waiting for responses or having order issues? If so please let me know so I can get it resolved.

 

[Shafeeq]

Is there any delays happening again ?
Again the replies are not getting full r emails

 

[Pcushion]

Is there any delays happening again ?
Again the replies are not getting full r emails

I am thinking so, please message me your order number and I will have our manager look into it.

 

[Shafeeq]

I am thinking so, please message me your order number and I will have our manager look into it.

How long will take to get reply?

 

[Chesterdacheeto]

Is anyone who commented on this thread still waiting for responses or having order issues? If so please let me know so I can get it resolved.

Sent an message for tracking on UBENPC7T, no reply, can you please advise to account email?

 

[Pcushion]

I have

How long will take to get reply?

How long will take to get reply?

I am not sure. I have no access to the basicstero email system. If this is pertaining to an order you made I urge you to send me the order number in a message so I can have our manager to look into it.

I will forward the manger the email you mentioned previously and ask him to be in the look out for your emails.

 

[Pcushion]

Sent a message for tracking on UBENPC7T, no reply, can you please advise to account email?

Warehouse 1,2, or 3? Also when does it say the pack was shipped?

 

[Chesterdacheeto]

Warehouse 1,2, or 3? Also when does it say the pack was shipped?

Warehouse 3, got dispatch email 10/28 but no tracking # on site

 

[Pcushion]

Realistically you will prob receive the pack before you receive the tracking number. Not sure what’s up with that, but that’s been my personal experience with my last few W3 packs. W3 packs can take anywhere from 3-8 days depending on where you are in the U.S. If you haven’t received your tracking number by 11/3 let me know and I will see what I can find out. Don’t stress out though, you will get your pack I guarantee that.

 

[Chesterdacheeto]

10-4, thanks for quick reply!!

 

[Pcushion]

10-4, thanks for quick reply!!

Glad to help brother. Some days are faster than others.

 

[Shafeeq]

Guys why the emails and order’s are getting too much delays
Fake products are coming to market too much

 

[subversive]

Contact me page on Basicstero is not working. I have sent several inquires and no response.

 

[astral_essence]

Same here. Does anyone have a solution to this?

 

[Pcushion]

Yes I can help you. Send me a PM with the details and we will move forward from there.

 

[Emerland]

I bought two items in november. It says shipped but there are no updates on shipping neither they answer me. It says that it is shipped from Ukraine and it's stuck like that for a month. Maybe because of war?

 

[Pcushion]

I bought two items in november. It says shipped but there are no updates on shipping neither they answer me. It says that it is shipped from Ukraine and it's stuck like that for a month. Maybe because of war?

Hey my brother. I am sorry to hear this. Shoot me a pm with your order # and email you used to place the order. Your tracking number would be awesome too. I am currently working on some things for some other guys, but give me a day or two and I will see what I can do.