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New order question?

Dload4l2

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Mar 21, 2026
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SB Labs
Just went through the website and placed an order for a reta kit. Filled out the shippping info and then clicked the bitcoins link at the end. I sent the money and I never got a confirmation or anything? There was no final page, or confirmation. Can anyone else confirm that this is normal? I clicked back on the bitcoin page and then my order and information was gone. I also dm’d Olivia. Let me know your experiences. Thanks
 
I received an email when my order finished processing. You can also email them; they respond fairly quickly.
 
I did reply to my email saying I still had something in my cart also reached out to Olivia on here. Haven’t heard from anyone yet
 

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