Skud008
Registered
It was time for my first follow-up labs with PeterMD, bought the test through their client portal and received an email with a test order for Quest with an address and hours of operation, absolutely nothing in the email about making an appointment. I show up to the lab this morning and sign in through the automated system and there's a 2.5 hour wait. I work for a living so obviously I don't have time for that, so I wasted an entire morning of my time just to have to go back another day. Incredibly poor communication and attention to detail on their part. I asked for a refund on my lab test and my program (which I pre-paid for). Whatever their response is I won't use them again. There are few things in this world I have a bigger pet peeve about then someone wasting my time when I'm paying them for a service.



