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k4l not responding to me

D

Dalit King

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SB Labs
I've gone to the “contact us” page and submitted my email and everything but it’s been 2 days and no response from them. I won’t give sensitive info but the shipping has taken longer than expected also.
 
I don't know how long you've been waiting but Their website specifically says that it can take six to nine business days before anything is sent.

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Dalit King said:
I've gone to the “contact us” page and submitted my email and everything but it’s been 2 days and no response from them. I won’t give sensitive info but the shipping has taken longer than expected also.
Click to expand...
DM their Board Rep, Olivia. She's pretty quick to respond.

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I placed an order on Monday and when I went to their website they have a notice up at the top that due to heavy volume there's a $700 minimum now.

I take it that that heavy volume is impacting when shipments are sent.

Johnny1976 said:
I don't know how long you've been waiting but Their website specifically says that it can take six to nine business days before anything is sent.

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Click to expand...

Which section/page of their website states this? I've combed through their FAQs and did not see where "six to nine business days" is specifically referenced.
 
When you add something to your cart, and you go into your cart, this is what it shows
baaa479a033ccd96ac4d7b36fc246cb5.jpg


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Johnny1976 said:
When you add something to your cart, and you go into your cart, this is what it shows
baaa479a033ccd96ac4d7b36fc246cb5.jpg


Sent from my SM-F966U using Tapatalk
Click to expand...

ricroc said:
I placed an order on Monday and when I went to their website they have a notice up at the top that due to heavy volume there's a $700 minimum now.

I take it that that heavy volume is impacting when shipments are sent.



Which section/page of their website states this? I've combed through their FAQs and did not see where "six to nine business days" is specifically referenced.
Click to expand...
I ordered before this was a thing so I doubt it applies to me.
 
Dalit King said:
Really? My order was less than 700$ so It can’t be.
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The $700 minimum is new. That's not what I'm talking about, I'm talking about the ship time showing 6 to 9 business days. I use informed delivery. It will show that the label has been printed, then it will take up to 6 to 9 business days before they ship it out

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SB Labs
Johnny1976 said:
And I can tell you that I ordered a couple weeks ago and it was there at that time as well

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That’s cool. It was only a $350 minimum like a month ago when I placed my last order?

Regardless, it typically is 5 to 10 business days. I find that the informed delivery label is made about five days prior to it actually being sent out.

How long have you been waiting? And how long have you been waiting for a reply email?

If their minimum is up to 700 because of volume, then that could explain it so like others have said hit up Olivia as she typically responds fairly quick.
 
I sent Olivia a DM, had a response within a day or so. The label was created and the product was shipped almost exactly based on the time frame they provide of 6 to 9 business days

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All good advice above. Email responses sometimes take 2 days, Olivia usually responds by day 2. Thst said, give them a break theyre swamped. K4L will get you your order. I wouldnt worry... My most recent order took almost 2 weeks.
 
Johnny1976 said:
I sent Olivia a DM, had a response within a day or so. The label was created and the product was shipped almost exactly based on the time frame they provide of 6 to 9 business days

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Click to expand...
My bad bro I thought you were OP lol that’s why I asked.

But OP

How long has it been? Cuz a lot of people complain about it and then come to find out it’s been like 3 days since ordering lol
 
elit3keraed said:
My bad bro I thought you were OP lol that’s why I asked.

But OP

How long has it been? Cuz a lot of people complain about it and then come to find out it’s been like 3 days since ordering lol
Click to expand...
It’s been a week and more. I don’t want to give specifics since my last thread was deleted for sharing sensitive info
 
elit3keraed said:
My bad bro I thought you were OP lol that’s why I asked.

But OP

How long has it been? Cuz a lot of people complain about it and then come to find out it’s been like 3 days since ordering lol
Click to expand...
They shipped my order out very fast like the same day i placed it but since then it’s been radio silence
 

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