Unprofessional. Poor communication.

[GetTheHIT]

I placed one order with this company and it was a terrible experience. Never again.

*website says they take credit cards. They did not take credit cards.

*took several weeks before I was given a USPS tracking number

*seller did not pay appropriate postage and USPS held the package

*seller told me this was because of the Chinese new year

*seller asked me to pay the postage

*USPS said I only the shipper can pay the postage

*seller asked me to try again.

*seller finally agrees to call USPS

*seller says they’ll reship the package and provide a tracking number.

*that was a week ago and the seller has stopped responding to my emails and has not provided a tracking number.

 

[Anabolix8]

Hi, really sorry to hear about your experience. This is definitely not how we operate normally and we completely understand your frustration.

We recently ran into some unforeseen shipping delays which affected a few orders, but we should have handled the communication much better on our end.

Please send me your order details via DM so I can personally look into this and get it resolved for you as quickly as possible.

Appreciate your patience and we’ll make this right.

I placed one order with this company and it was a terrible experience. Never again.

*website says they take credit cards. They did not take credit cards.

*took several weeks before I was given a USPS tracking number

*seller did not pay appropriate postage and USPS held the package

*seller told me this was because of the Chinese new year

*seller asked me to pay the postage

*USPS said I only the shipper can pay the postage

*seller asked me to try again.

*seller finally agrees to call USPS

*seller says they’ll reship the package and provide a tracking number.

*that was a week ago and the seller has stopped responding to my emails and has not provided a tracking number.