Order problem????

[Snookslayer05]

Has this ever happened to anyone. All the times I’ve ordered international this has never happened. It seems like the order label was made, but it has never been dropped off to the mail facility. I ordered way before everything happened and now it’s been since march 12 I ordered. Says shipped. Got tracking and always ready awaiting for item. Then I log in today and it says this. Am I about to take a loss or what. At this point I’d just rather have my money back. First time ordering with Osgear and might be my last... I’ve been patiently waiting just to find out today there’s no package and even went on Usps and same thing. Any pointers. Has this happened to anyone and actually get your package or did you suffer a hard loss?? And what should I do from this point....

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[Snookslayer05]

Did you email them about it first? Do they reship?

Yes I did message them on the site. And they said to basically keep checking. That all planes are loaded with medical supplies. And that limited mail is going out. But my order never even made it to post office there to get shipped.


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[Snookslayer05]

https://osgear.ws/faqs



I would wait a little longer it is over the pond...

Yea I know how it works overseas. But to have the label be created and for weeks checking to all of a sudden today say there is no item all of a sudden in red letters. Then checked Usps site and said same thing. Hoping got over looked and didn’t make it to post office drop there or something. Never had this happen before with all the orders I’ve placed. I messeges them again with sites to check tracking to see what I’m saying and maybe contact the actual source i bought from them. We will see. If not I just want money back. I’ll stick with local. No more overseas. First time ordering with these guys. Everyone says orders came quick for them. Idk. Then I get the odd error message after weeks saying awaiting item after being created.


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[Snookslayer05]

I’m guessing maybe ultima is having some kind of problems I just sent another email. Asking if maybe they can get my money back give me credit and get gear from another source on their page. Because this doesn’t feel too comforting seeing this new update to tracking this late after ordering and supposably shipped.


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[suraonyx23]

Sources create labels all the time and don’t actually use them. So to answer your question it’s actually quite common. Yours could have been an honest mistake or could have been in order to buy the sponsor some time as I’ve seen that happen as well. I’m sure you’ll get ur stuff

 

[shawn4425]

Shipped doesn't mean delivered. Its been 2 weeks on an International order. With all that's going on right now I'm extremely surprised you went this route. So not knowing Amy specifics of source or you, it seems you may ne waiting a while.

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[THEJOKER]

Right now with an int order, give it 4wks min. That’s what I would say. Wait, I actually did say that

 

[Snookslayer05]

Shipped doesn't mean delivered. Its been 2 weeks on an International order. With all that's going on right now I'm extremely surprised you went this route. So not knowing Amy specifics of source or you, it seems you may ne waiting a while.

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I know shipped doesn’t mean delivered. If you read what it says. In the pics it says carrier never got package. Only label created. So they never even dropped it off to carrier. And this was before coronavirus outbreak was bad and spreading. It was only in China at the time. I’ve ordered plenty of times international. And I know how it works. I have plenty of gear that’s why I ordered international. Cause I have the time to wait. But seeing the messages I’m getting now after weeks saying post office never got the item. Makes me wonder. But I’m going to go off the guy that posted before you and hope maybe that’s what happened.


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[Snookslayer05]

I honestly don’t think y’all understand what’s going on. Luckily I had this screenshot from before I got the new red letters saying item never received by carrier.

This is what the tracking said for 2 weeks. And then after checking it everyday. After 2 weeks of get rest letters saying what I posted in the beginning. So post office is letting me know they never received it. So I’m doing everything I can to see what’s going on. Carrier never got package. Now the last two screenshots are from yesterday. This was yesterday’s update. So the first pic is what it’s said for weeks. Then yesterday went to this. Label created, not in system. Carrier never got package after

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[suraonyx23]

I honestly don’t think y’all understand what’s going on. Luckily I had this screenshot from before I got the new red letters saying item never received by carrier.

This is what the tracking said for 2 weeks. And then after checking it everyday. After 2 weeks of get rest letters saying what I posted in the beginning. So post office is letting me know they never received it. So I’m doing everything I can to see what’s going on. Carrier never got package. Now the last two screenshots are from yesterday. This was yesterday’s update. So the first pic is what it’s said for weeks. Then yesterday went to this. Label created, not in system. Carrier never got package after

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I honestly don’t think y’all understand what’s going on. Luckily I had this screenshot from before I got the new red letters saying item never received by carrier.

This is what the tracking said for 2 weeks. And then after checking it everyday. After 2 weeks of get rest letters saying what I posted in the beginning. So post office is letting me know they never received it. So I’m doing everything I can to see what’s going on. Carrier never got package. Now the last two screenshots are from yesterday. This was yesterday’s update. So the first pic is what it’s said for weeks. Then yesterday went to this. Label created, not in system. Carrier never got package after

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I understand completely what is going on so please reread what I posted. I would almost guarantee you that “a label” was created but it wasn’t your package. That’s why the carrier never got the package because there was never one to begin with, just a throwaway label. But this doesn’t mean that you’re not gonna get your stuff

 

[Snookslayer05]

I understand completely what is going on so please reread what I posted. I would almost guarantee you that “a label” was created but it wasn’t your package. That’s why the carrier never got the package because there was never one to begin with, just a throwaway label. But this doesn’t mean that you’re not gonna get your stuff

That’s about all I can hope for. Guess time will tell.


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[SleevedOut]

Hey guys, delete this if not allowed. But I tried to hide any important info. But I know how this dude feels. I dealt with the same thing bro. It saying the label was created, but that doesn't mean USPS has the package. But a week later, all of a sudden, it was in transit with a delivery date. It showed up a day before it was supposed to. Probably not the same company, but it's a USPS issue.

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[A.font401]

I have one that’s been on it’s way to the facility for about a month now.


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[OSGear Rep]

Yea I know how it works overseas. But to have the label be created and for weeks checking to all of a sudden today say there is no item all of a sudden in red letters. Then checked Usps site and said same thing. Hoping got over looked and didn’t make it to post office drop there or something. Never had this happen before with all the orders I’ve placed. I messeges them again with sites to check tracking to see what I’m saying and maybe contact the actual source i bought from them. We will see. If not I just want money back. I’ll stick with local. No more overseas. First time ordering with these guys. Everyone says orders came quick for them. Idk. Then I get the odd error message after weeks saying awaiting item after being created.


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Hi, I've answered you by PM regarding the delay in transit for all the packages during this global situation. Please be patient, there is nothing to be worried about... the package will arrive and also the tracking number will update as soon as will reach the US. The actual status that you're seeing until the package reach US is from the 'Origin' country... and here is a statement from them:

"Delays in international shipments

COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from SG to all international destinations.

Please note that there will be delays in the delivery of all international mail and Speedpost services to international destinations. We will be prioritising Speedpost Priority and Speedpost Express services during this period."

Thank you.

 

[OSGear Rep]

That’s about all I can hope for. Guess time will tell.


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To eliminate any type of concern, your package was shipped and is currently in transit to your location. The tracking number is not fake or package not shipped. I would recommend to be patient and the package will arrive, very soon hopefully.

Thank you.

 

[HumbleBeast]

1) I've had this happen on a domestic order. I felt the same way but I had the comfort of having a relationship with that source. I'd received several packages from them prior to this so when they said check back the first two times I was eased. The third time I checked, the status hadn't changed but I received my package.

2) ANYTIME I order international it takes time. I have been trying to get a domestic source since this "pandemic " knowing that I wait between 4 and 8 weeks prior to this for international packages of any kind. The only rub is it seems the 2 domestic sources I have tried so far are sending me in a frenzy just trying to gain some version of "trust" as new business relationships often happen

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[REHH]

No it's not okay to ask for your money back, no Source ever offers money back for a failed shipment, you should know that. And you shouldn't even have posted this message unless your package has been missing for over a month especially in lieu of the coronavirus delaying everything.

 

[Anonim]

Hi, I've answered you by PM regarding the delay in transit for all the packages during this global situation. Please be patient, there is nothing to be worried about... the package will arrive and also the tracking number will update as soon as will reach the US. The actual status that you're seeing until the package reach US is from the 'Origin' country... and here is a statement from them:

"Delays in international shipments

COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from SG to all international destinations.

Please note that there will be delays in the delivery of all international mail and Speedpost services to international destinations. We will be prioritising Speedpost Priority and Speedpost Express services during this period."

Thank you.

There it is


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[suraonyx23]

No it's not okay to ask for your money back, no Source ever offers money back for a failed shipment, you should know that. And you shouldn't even have posted this message unless your package has been missing for over a month especially in lieu of the coronavirus delaying everything.

And this is the main thing that should be noted as standard procedure.

 

[Snookslayer05]

There it is


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My order has never even shipped. And it was placed before the shit got crazy. And now postal service said it’s never been dropped off to postal facility. Feel like I’m about to eat 400$ loss. And they are going to blame all on coronavirus. But I’m seeing on other forums. Orders from napsgear and steroidify people are still getting packages like normal. No issues. First time I try this place and a new source. All of a sudden a month in now my package is no where to be found. The postal service said they never received package. Osgear swearing it was dropped off. Who would you believe??? And now coronavirus has things all fucked up and was ordered way before the coronavirus got bad. It was ONLY BEGINNING in CHINA at the time being. And specifically asked them before ordering.... if it’s coming from China or going to be any kind of problems due to this virus shit going on I do not want to place an order.

THEY TOLD ME (OSGEAR)
***THAT ITS NOT COMING FROM CHINA AND THAT THERE WILL BE NO ISSUES TO GO AHEAD AND ORDER.***

I can show screenshots of that conversation also.

I was very specific before even ordering because I’m nervous going thru someone I’ve never gone thru before. And with a new source.

I ASKED WUESTIONS BEFORE ORDERING. I WAS ASSURED THERE WOUKD BE NO ISSUES. AND EVERYTHING WAS ON SCHEDULE.

Then weeks later. After saying label created on the tracking number and postal service waiting on package drop,
It then after weeks said item never received in BIG RED LETTERS.

AND ON THE PROBLEM GOES. POSTAL SERVICE KNOWS NOTHING OF THE PACKAGE NEVER GOT IT NOTHING. OSGEAR SWEARS ITS BEEN DROPPED OFF AND ALREADY ON THE WAY. YET STILL SAME ERROR MESSAGE SAYING ITEM NEVER RECEIVED BY POSTAL SERVICE.

THIS IS BY FAR NOT MY FIRST PACKAGE ORDERING IVER SEAS. BEEN ORDERING OVERSEAS THRU NAPS GEAR FOR 6 years. And I order a lot of gear. I made a small 400$ order just to test the waters with this source promoting a new source of gear. And of course I should have went with my first instinct. Something told me not to order they them and stick to who I’ve never had a single issue with. I see on the forum everyone else is getting their shipments but mines vanished. I think the postal facility would know more of what’s going on than a source going off of what another new source claims they did.


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[Snookslayer05]

No it's not okay to ask for your money back, no Source ever offers money back for a failed shipment, you should know that. And you shouldn't even have posted this message unless your package has been missing for over a month especially in lieu of the coronavirus delaying everything.

So when my package never shows.... because it was simply over looked and I’ve been trying to warn them..... it’s ok for them to just keep my money???? And just say yea it’s cool I’ll just place new order with more money then and hope it goes ok????

Read last message I just wrote. I can show screenshots asking them if everything was on schedule and on point due to the coronavirus starting in China. Was NOT IN AMERICA AT THE TIME. no places were shut down. And now weeks after tracking now says ITEM NEVER RECEIVED. CALLED POSTAL COMPANY THEY SAID ITEM NEVER CAME TO THEM. THERE IS “””ONLY A LABEL CREATED”””” AND HAS NEVER BEEN DROPPED OFF TO THEM.

OSGEAR IS TELLING ME IT HAS BEEN DROPPED OF AND BEEN ON ITS WAY. BUT I KNOW EVERYTIME IT PASSES A NEW PLACE AND CHANGES HAND THEY HAVE TO SCAN IT. AND IT WOULD UPDATE. BUT LIKE I SAID. EVERYOBE TELLS ME THERE IS NO ITEM. ONLY A CREATED LABEL. IDK HOW MORE CLEAR I CAN MAKE THIS POST. IT HAS NEVER BEEN DROPPED OFF. PERIOD. SO I GUESS IM JUST GOING TO EAT SHIT IN 400$ and just say hey well I want to make a new order then since that order is obviously never going to magically appear. Unless it has a totally different shipping label. Then why not give me that tracking info. And not a bogus tracking label. Like wtf is really going on. Sounds like a lack of communication with Osgear and the source I ordered thru them. Wish they would just ask them and not assume it’s already on the way. Cause a label was created. Just because a label is created doesn’t mean there is anything on the way or even a package that exists. Because it doesn’t exist in the system. Period. Still. Check it everyday for an update. Still nothing.


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[Snookslayer05]

To eliminate any type of concern, your package was shipped and is currently in transit to your location. The tracking number is not fake or package not shipped. I would recommend to be patient and the package will arrive, very soon hopefully.

Thank you.

Like you said “HOPEFULLY” my aunt works for Usps she’s been working with them for 20 plus years. As long as I can remember. And I asked her about it. And to look it up. And she told me that anyone can create a shipping label and have a tracking number. But that doesn’t mean they ever got or received a package from the person or business it’s coming from. She told me that this package is not in the system that there is no package yet. I’d rather you guys tell me there is delay at their warehouse and haven’t sent it yet to wait until they drop it off and then it will update. Don’t tell me it’s currently on its way and in transit when I know how the mail system works and there is no package. Rather just then tell me straight up it hasn’t been sent yet to postal service. Truth is better than a lie. Cause telling me it’s already in transit and never once been scanned by anyone in any country. Then to me sounds like there is no package. No matter what every time item changes hands. It’s all scanned. You can’t tell me that my package has been on one plane for several weeks in the air. They all have to land and be refueled. Unless there’s a plane out there we don’t know about yet that doesn’t need to land for several weeks.

But hey what do I know. Can only go off what the postal service tells me and what the Osgear tells me. Two contradicting stories.


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[OSGear Rep]

Sir, I totally understand your frustration and from a customer's point of view you are totally right, there's no doubt about that.

"You can’t tell me that my package has been on one plane for several weeks in the air." - we've informed that actual delay is happening because the packages haven't left the origin country sir, for the previously mentioned reasons. Please read the statement.

Since the package left our warehouse and we have provided the tracking number the shipping is totally out of our control... there is nothing we can do to influence it from that moment on due to the nature of the product. In my previous reply I've sent you the statement from the carrier. Before taking any conclusions, please give it a little bit more time... just 3 weeks have passed since we've provided the tracking number and in current situation we've modified the transit time for Regular Air Mail to 6-7 weeks.

Regarding the customer service, all your messages were answered in a timely manner with all the updates that we had at that moment from the warehouse and the carrier... there is nothing more I could have done and didn't do it.

Thank you.

 

[REHH]

So what happened? I guess he recieved his package since he hasn't posted again.

 

[lifter6973]

Wait, he's ordered from NapsGear for 6 years. Isn't standard shipping time for Naps 6 months to a year? DaFuq is he complaining about?

 

[Snookslayer05]

So what happened? I guess he recieved his package since he hasn't posted again.

No. Package is still not here. It has reached the end of their extended wait this many weeks now because of the virus so I just sent them another email and I just got one today and it says to just keep waiting so I asked them what how many weeks is too long before everybody realizes there is no package created yet so no I have not got it yet and I keep getting told some BS that the time for shipment is longer now. And now here we are at that time range still not even in the system period yet. And now told to keep waiting. I’ll upload pics in a minute of every convo and screenshot of still not in system with time stamps.


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[Snookslayer05]

Wait, he's ordered from NapsGear for 6 years. Isn't standard shipping time for Naps 6 months to a year? DaFuq is he complaining about?

When your told one thing. And then another. And 6-7 weeks now. Then changes again. Still no package no nothing. And the funny part yeah this shit is pretty fucking funny how I asked before I even ordered. Will there be any issues with what’s going on. Was before it even got bad. I made it clear I was not going to order it any problems with delays. And they told me there are no problems to go ahead and order. I made sure to talk to them one on one before ordering. Talked to them several times. And still no one knows NOTHINGGGGG.


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[Snookslayer05]

Here’s from the Singapore post where it’s supposably being shipped from. And Usps current tracking. Literally took screenshot today.


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[Snookslayer05]

Yep. Still the run around. They need to post on their forum if supposably no ones getting orders. Just taking people’s money. Then gonna bail off of this forum I bet.


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[OSGear Rep]

Hello Sir,

I understand your frustration and again, from a customer point of view you are totally right. But please understand that if you have already received a tracking code it means the package is no longer in our possession and same as you, we are at the mercy of couriers, airlines and logistics.

Hypothetically, even if a package gets lost, misrouted, destroyed or seized, there are absolutely no reasons to worry as we obey the same old policy that we have even since 2004, that being an instant Reship. There is no customer who has ever lost his funds with us and a testimony to that are thousands of reviews from dozens of forums and boards.

We kindly ask you to understand current shipping conditions, keep in touch with our support line and be patient as eventually your package will be delivered soon.

Yours sincerely,
OSGear Team