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My unfortunate touchdown and probably my last order with PSL

P

PtZ

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SB Labs
After buying several times from PSL without any issues this time my order arrived with one broken vial of test.

Wasn't a big deal for me and I raised a ticket on their website straight away to see what the options were to solve this since the issue was that the order wasnt properly packaged.


Someone thought it would be a good idea to ship several glass vials inside a box without any protection.

What was my surprise when I got the answer to my ticket today:
Screenshot 2026-01-18 at 17.24.44.png
Seems that it's easier to blame the postal service than trying to fix things to a client that just last month placed three orders.
This was just my first order from december arriving, curious to see how the other ones will arrive and what will be the next excuse if something arrives broken again.

Now it's time to start looking for new suppliers.
 
Last edited by a moderator:
PtZ said:
After buying several times from PSL without any issues this time my order arrived with one broken vial of test.

Wasn't a big deal for me and I raised a ticket on their website straight away to see what the options were to solve this since the issue was that the order wasnt properly packaged.
View attachment 230455. View attachment 230457

Someone thought it would be a good idea to ship several glass vials inside a box without any protection.

What was my surprise when I got the answer to my ticket today:
View attachment 230456
Seems that it's easier to blame the postal service than trying to fix things to a client that just last month placed three orders.
This was just my first order from december arriving, curious to see how the other ones will arrive and what will be the next excuse if something arrives broken again.

Now it's time to start looking for new suppliers.
Click to expand...
Was it sent in just that ziplock?
 
SB Labs
PtZ said:
After buying several times from PSL without any issues this time my order arrived with one broken vial of test.

Wasn't a big deal for me and I raised a ticket on their website straight away to see what the options were to solve this since the issue was that the order wasnt properly packaged.
View attachment 230455. View attachment 230457

Someone thought it would be a good idea to ship several glass vials inside a box without any protection.

What was my surprise when I got the answer to my ticket today:
View attachment 230456
Seems that it's easier to blame the postal service than trying to fix things to a client that just last month placed three orders.
This was just my first order from december arriving, curious to see how the other ones will arrive and what will be the next excuse if something arrives broken again.

Now it's time to start looking for new suppliers.
Click to expand...
Just seeing this. Sending you a pm..
 
Bando said:
Should be in vacuum sealed wrap at the very least. That looks like something a one man operation with zero experience would send out. One, semi retarded man.
Click to expand...
I haven't seen anything that WASNT vacuum sealed in the past 5 years
or so.
That has always been a fear of mine...... shit leaking through the box.
I've had broken vials, vials that the crimp wasn't on tight and leaked, but the vacuum sealer did its job.
 
Bolan said:
Test E @ room temp! lol
Click to expand...
That's just wild. Like giving a water ballon to a kid and tell them not to pop it. Its the postal service, of course they mishandled items. Unless theres a shortage of bubble wrap going around thats a pretty bad package.

Thats very unfortunate OP, im sorry to hear that. Hopefully one of the reps here can get you straightened out.
 
PtZ said:
After buying several times from PSL without any issues this time my order arrived with one broken vial of test.

Wasn't a big deal for me and I raised a ticket on their website straight away to see what the options were to solve this since the issue was that the order wasnt properly packaged.
View attachment 230455. View attachment 230457

Someone thought it would be a good idea to ship several glass vials inside a box without any protection.

What was my surprise when I got the answer to my ticket today:
View attachment 230456
Seems that it's easier to blame the postal service than trying to fix things to a client that just last month placed three orders.
This was just my first order from december arriving, curious to see how the other ones will arrive and what will be the next excuse if something arrives broken again.

Now it's time to start looking for new suppliers.
Click to expand...
In my 50+ orders here in 15+ years, I've NEVER received a package WITHOUT bubble wrap.

That's crazy. I think PSL will take care of you. However, PSL needs to get with their INT shipper and tell them how to ship shit properly.

I think you may be treated differently being on the forum than a random customer just ordering off the web site. That's my guess because PSL takes care of their people.

That's just crap packing in my honest opinion and I really think they'll fix it for you.

Sent from my moto g 5G (2022) using Tapatalk
 
Listen I worked at usps, I’ve seen how they handle boxes, and they don’t throw shit around, was the box dented or crushed at all? I’ve never seen a source mail shit without bubble wrap, wtf kind of shipping was that? Not even any crushed up paper in that box ? I would be so pissed giving 100s of dollars and they can’t honor 1 bottle, fuck that, that’s bullshit
 
MBW212 said:
Listen I worked at usps, I’ve seen how they handle boxes, and they don’t throw shit around, was the box dented or crushed at all? I’ve never seen a source mail shit without bubble wrap, wtf kind of shipping was that? Not even any crushed up paper in that box ? I would be so pissed giving 100s of dollars and they can’t honor 1 bottle, fuck that, that’s bullshit
Click to expand...
Facts 💯 Use bubble wrap or, better yet, a proper box/container for the vials. Then bubble wrap again, secure everything, and box it up.
 
Vision said:
We deeply apologize for all in any inconveniences... Thank you for posting photos - certainly we have a better view, now we can investigate and find out which warehouse this came from.
Click to expand...
Sent you a DM with the order info
 
I
PtZ said:
Sent you a DM with the order info
Click to expand...
I have all of the information already, this is getting taken care of.
That packaging is making me nauseous, that is trash.
Thank you for taking multiple photos and different angles....

Now if that was packaged properly, that would have stood a chance with those entry-level workers at USPS.. THEY ARE RECKLESS!
 
Vee said:
Did a baboon pack up this order?? And does this baboon have an extra chromosome, by chance??

Absolutely WORST and DUMBEST packing job. PSL oughta axe this lazy chump, stat.
Click to expand...
Right!?!??
Not to put my team of reps on the spot, but they can vouch that I have emphasized and hammered down on packaging, for years now but most especially in recent times in are chats.
 
I mean from the prices they charge compared to other sponsors they definitely can afford some bubble wrap. Everyone else makes it so your cutting through 5 layers to get your get unwrapped.
 
Just to be perfectly clear for transparency -
This was not locally ordered, this was in two different regions.
 
brg911 said:
I mean from the prices they charge compared to other sponsors they definitely can afford some bubble wrap. Everyone else makes it so your cutting through 5 layers to get your get unwrapped.
Click to expand...
For this reason is why I'm going to investigate it, because customers do receive their items in bubble wrap, depending on which Warehouse sometimes it's overly packed, and sometimes modestly.

This is the first that I've seen like this.
 

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