I messaged you, thank you I was unsure of who is the rep was. Appreciate the rapid reply
My apologies the last rep I used to deal with went and Ghost. But you’re not wrong.Cmon man msg a rep.
Don't make a post unless they refuse you.
This makes you look bad sir. This is a novice move.
Message ur rep. Issues happen. Resolve them off this board. Don't make a brand look bad.
I have sold suppz for 26 years and just yesterday I sent the wrong cologne.. today I reshipped. Someone makes a post about that this is what I say
Bullshit. Give good sources the option to fix a minor issue minus publishing it.
Out of 2-3,000 orders a year I may make 2 errors that I fix. I don't wanna see a post about it.
Get my drift sir?
Thank you, the last rep I dealt with went ghost. So I appreciate the update
I did get in touch with him since this post, I would have never posted this publicly, it’s just that the rep I dealt with previously had went ghost. So I wasn’t sure what to do. Thank you
I agree, and expressed my apologies to the source. Wasn’t a big deal anyway. Just the rep I used to deal with went ghost. But you’re not wrong, thank you
What's up brother, please dm me and I will make sure you are immediately taken care of if ariel was unable to assist you. Apologies, I just seen this. Let me know all is good. Thanks
Okay I am speaking with a rep at the moment. Arielrae, should I still DM you too?
Yes if it is not being resolved to your satisfaction, Arielrae is great, I'm sure she will be able to assist you with anything you need.
Almost like they are asking for it ? Why ? No research put into that
We rectify any issues that may arise immediately. The rep he reached out to initially passed away not too long ago. We have been around a very long time for a reason, and our customer service is superb. Not one lab has zero issues, as in any business things happen. Many customers choose not to post about issues on boards. It is our top priority to make sure each and every customer is 100% happy, and we do what ever we can in our power to do so. @Pumpitup13 Are you satisfied with the response time and resolution to your issue?
She has been great. Now I know to reach one of you. Thank you, and apologies on posting the minor issue here, just hadn’t been able to get in touch with my last rep regarding a 50% off discount post then I seen other mention he went ghost. If any future issues I will contact you privately. Thanks!!
That you for clarification, I did not know what happened. I have nothing but positive things to say regarding quality of products and customer service.
My comments were directed towards @Boykinben82 and @Pete44. @Pumpitup13 We appreciate your feedback brother and if you ever need anything feel free to reach out. We are here for you! We understand without you there is no us! Thank You!
Monster has been around for a long time and has been a solid source. If a source has been around as long as Monster has it's bound to have some complaints, what you look for is how they rectify the issue, and Monster has been good about that IMO.
Appreciate you!
Agreed. Give the sponsor a chance to make it right off the forum prior to making it public. It's a respectful gesture for both sides.Cmon man msg a rep.
Don't make a post unless they refuse you.
This makes you look bad sir. This is a novice move.
Message ur rep. Issues happen. Resolve them off this board. Don't make a brand look bad.
I have sold suppz for 26 years and just yesterday I sent the wrong cologne.. today I reshipped. Someone makes a post about that this is what I say
Bullshit. Give good sources the option to fix a minor issue minus publishing it.
Out of 2-3,000 orders a year I may make 2 errors that I fix. I don't wanna see a post about it.
Get my drift sir?
You are a great rep for Monster...and a stand-up guy!
Thank You!
