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Has Napsgear has gone downhill?

D

Dcf143

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SB Labs
As someone who has been a loyal customer for over 7 years, I have always valued the top-notch service and reliability that Napsgear has provided. Any issues that arose in the past were handled promptly and professionally, which is why I continued to trust their products and services.

my recent experience has been quite the opposite. Upon receivimg an order, I noticed a potential safety issue concerning the product as well as doubts about whether the product contents matched the label. I submitted a ticket along with detailed photos outlining my concerns three weeks ago.

Despite my repeated inquiries, I have been receiving the same generic response from them stating that “the matter has been escalated to upper management.”

consuming an incorrectly labeled or dosed product could have serious consequences The lack of transparency and absence of a timeline with answers are troubling.

is this the right product for the label? If so, how about the dosage?

Has Napsgear always been like this and I was lucky enough to never have any issues previously?
 
In 7 years a lot has changed in the terms of customer service and expectations. Hopefully a rep reads these and suggests changes.
 
Haven't used them in 2 years but I saw they had a lot of issues the first half of 2024. Due to that and high prices I have stayed away.
 
Dcf143 said:
As someone who has been a loyal customer for over 7 years, I have always valued the top-notch service and reliability that Napsgear has provided. Any issues that arose in the past were handled promptly and professionally, which is why I continued to trust their products and services.

my recent experience has been quite the opposite. Upon receivimg an order, I noticed a potential safety issue concerning the product as well as doubts about whether the product contents matched the label. I submitted a ticket along with detailed photos outlining my concerns three weeks ago.

Despite my repeated inquiries, I have been receiving the same generic response from them stating that “the matter has been escalated to upper management.”

consuming an incorrectly labeled or dosed product could have serious consequences The lack of transparency and absence of a timeline with answers are troubling.

is this the right product for the label? If so, how about the dosage?

Has Napsgear always been like this and I was lucky enough to never have any issues previously?
Click to expand...

Hey brother, this is Jason. Napsgear Rep.

Please check your pm and send me the order details and tracking number.

I'll look into it on priority.
 
To further exacerbate the situation, I decided to inspect the volume of the product, and to my surprise, it was 1.5ml short of the stated amount. I’m contemplating sharing a video showcasing the issue to eliminate any doubt.

While I understand that errors can occur, I cannot overlook the fact that the placement of the stickers on the product packaging seemed misleading, strategically positioned towards the bottom to deceive the consumer. At this point , it is difficult for me not to suspect an intentional act.

My attempts to address the issues with their customer service team via a ticket submission have unfortunately yielded the same unsatisfactory response for over three weeks. I must admit that I am deeply disappointed and feel a sense of being deceived by this experience. It may be a Hail Mary at this point but I’m hoping the rep here can find answers and or a solution to this.
 
SB Labs
Dcf143 said:
To further exacerbate the situation, I decided to inspect the volume of the product, and to my surprise, it was 1.5ml short of the stated amount. I’m contemplating sharing a video showcasing the issue to eliminate any doubt.

While I understand that errors can occur, I cannot overlook the fact that the placement of the stickers on the product packaging seemed misleading, strategically positioned towards the bottom to deceive the consumer. At this point , it is difficult for me not to suspect an intentional act.

My attempts to address the issues with their customer service team via a ticket submission have unfortunately yielded the same unsatisfactory response for over three weeks. I must admit that I am deeply disappointed and feel a sense of being deceived by this experience. It may be a Hail Mary at this point but I’m hoping the rep here can find answers and or a solution to this.
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Yeah I've had the same thing from two sponsors. Naps was one. I've also had vials from naps that were over filled. What lab name did you buy?

It sucks buddy but at least you received the items. You are doing the right thing by sharing your experience to help others make good decisions. Chalk it up as a fuck up and move on with trying another sponsor. Just continue sharing your experience of the products, not just the purchase experience. I always see a ton of TDs but not as many post cycle experiences.

I just used SB for the first time and their vials seemed to over filled a little! Thank you SB!!
 
With the one unknown vial and the other 4 being short my cycle is a standstill
Sadly. However I will make it a point to log the cycle and post cycle experience. In the mean at least I can refresh my memory and learn something new from other topics and threads.
 
I used them in a pinch on and off over the years. They have a Q&A section where you can earn naps credits so it turns out to be pretty inexpensive. One time I had a failed shipment. It took a while but in the end I received a replacement and the original shipment. I was happy in the end. Both had Primo and it was their top brand. They don't carry that brand anymore but it was really good. I think Naps takes some heat because they are not as fast as a lot of places but in the end they always derived, at least for me and I am talking probably a dozen times over as many years or more. I haven't used them in a while. They've been around forever. They are more of a digital warehouse then a direct supplier though.
 
Jw3man said:
Can't say that I do
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It was great. It was black and thick like burnt tar. Well Naps advice was its just oxidized it's fine instead of replacing it.
They also took me for around $1000 years ago.
Then there was the time on meso naps and Richard threatened to dox members for calling them out and even threatened to send a member a hot pack and report them to authorities
 
Glycomann said:
I used them in a pinch on and off over the years. They have a Q&A section where you can earn naps credits so it turns out to be pretty inexpensive. One time I had a failed shipment. It took a while but in the end I received a replacement and the original shipment. I was happy in the end. Both had Primo and it was their top brand. They don't carry that brand anymore but it was really good. I think Naps takes some heat because they are not as fast as a lot of places but in the end they always derived, at least for me and I am talking probably a dozen times over as many years or more. I haven't used them in a while. They've been around forever. They are more of a digital warehouse then a direct supplier though.
Click to expand...
That is the least of why they take heat
 
This thread wasn't meant to be a 'let's all dump on Naps' thread. The op asked me if he could bring up a few issues he has had with Naps. Naps or not, they are still a sponsor and a couple of you guys are dangerously close to source bashing. Unless you're directly involved with the op's issues, just drop it please.
 
SB Labs
Swole_Wes said:
This thread wasn't meant to be a 'let's all dump on Naps' thread. The op asked me if he could bring up a few issues he has had with Naps. Naps or not, they are still a sponsor and a couple of you guys are dangerously close to source bashing. Unless you're directly involved with the op's issues, just drop it please.
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My apologies brother if I came across that way. Just tried to help the guy out by sharing an experience and offering advice.
 
Glycomann said:
I used them in a pinch on and off over the years. They have a Q&A section where you can earn naps credits so it turns out to be pretty inexpensive. One time I had a failed shipment. It took a while but in the end I received a replacement and the original shipment. I was happy in the end. Both had Primo and it was their top brand. They don't carry that brand anymore but it was really good. I think Naps takes some heat because they are not as fast as a lot of places but in the end they always derived, at least for me and I am talking probably a dozen times over as many years or more. I haven't used them in a while. They've been around forever. They are more of a digital warehouse then a direct supplier though.
Click to expand...
I get they’re the middle man but at some point they need to act like they care. That was probably my biggest complaint. That and the fact the it was possibly a wrongly labeled item. I’d like to know what going on me. Lol
 
Dcf143 said:
I get they’re the middle man but at some point they need to act like they care. That was probably my biggest complaint. That and the fact the it was possibly a wrongly labeled item. I’d like to know what going on me. Lol
Click to expand...
Buddy, I have news for you. Nobody is required to care about you except maybe your mother and your girlfriend. The girlfriend you can replace. Mother, not so much. If you need a safe space to cry in until this shit gets straightened out I think you are going to collapse into a pile of pudding the second some real challenge comes before you in life. No, I don't want to hear how you have suffered from this or that in your life. That you are bitching and crying like this is the end of your universe tells me enough.
 
Glycomann said:
Buddy, I have news for you. Nobody is required to care about you except maybe your mother and your girlfriend. The girlfriend you can replace. Mother, not so much. If you need a safe space to cry in until this shit gets straightened out I think you are going to collapse into a pile of pudding the second some real challenge comes before you in life. No, I don't want to hear how you have suffered from this or that in your life. That you are bitching and crying like this is the end of your universe tells me enough.
Click to expand...
Well any decent and intelligently ran buisness cares about their customers because without them they don't exist.
 
Swole_Wes said:
This thread wasn't meant to be a 'let's all dump on Naps' thread. The op asked me if he could bring up a few issues he has had with Naps. Naps or not, they are still a sponsor and a couple of you guys are dangerously close to source bashing. Unless you're directly involved with the op's issues, just drop it please.
Click to expand...
To be fair, if multiple people have had issues don’t other members have a right to know? I understand not wanting to bash a source but at the same time if the comments are true others have a right to know.
 
GrindingGray said:
To be fair, if multiple people have had issues don’t other members have a right to know? I understand not wanting to bash a source but at the same time if the comments are true others have a right to know.
Click to expand...
Thanks for saying this. I agree with you.

I think he meant that we can post experiences and share with the community without dragging a sponsor through the mud. I also think he didn't want this thread to go way off the track from the purpose it was started. Just my 2 cents. Ok fellas I'm off the soap box lol.
 
Glycomann said:
Buddy, I have news for you. Nobody is required to care about you except maybe your mother and your girlfriend. The girlfriend you can replace. Mother, not so much. If you need a safe space to cry in until this shit gets straightened out I think you are going to collapse into a pile of pudding the second some real challenge comes before you in life. No, I don't want to hear how you have suffered from this or that in your life. That you are bitching and crying like this is the end of your universe tells me enough.
Click to expand...
^ the obvious one with issues.

I won’t entertain your reply any further. You can go your life advice elsewhere.
 
Fuck….I took the bait.


An acceptable answer from naps could have been f*** you. We don’t care you work hard for you money. But the correct gear has already been shipped to you free of charge.

Is that then acting like they care?

I’m willing to bet your WPM is a lot greater than your deadlift. o_O
 
D3vilson said:
It was great. It was black and thick like burnt tar. Well Naps advice was its just oxidized it's fine instead of replacing it.
They also took me for around $1000 years ago.
Then there was the time on meso naps and Richard threatened to dox members for calling them out and even threatened to send a member a hot pack and report them to authorities
Click to expand...
Shit 😲
 

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