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Customer Service Is Important.

Old_Ironman1972

Old_Ironman1972

Train through the pain
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I have made purchases from Sunrise several times with no issues. When I notified them, via PM, not publicly, that one item arrived damaged, they quickly offered and shipped a replacement even though I didn’t request one. They have great products, and I was really impressed by the customer service. Like I said I simply notified them about the issue, I did NOT request a replacement, I was just giving them a heads up, but Casey offered one and said that was their policy. I didn't even know that was their policy. Thanks Casey! Very satisfied with the whole process.
 
Old_Ironman1972 said:
I have made purchases from Sunrise several times with no issues. When I notified them, via PM, not publicly, that one item arrived damaged, they quickly offered and shipped a replacement even though I didn’t request one. They have great products, and I was really impressed by the customer service. Like I said I simply notified them about the issue, I did NOT request a replacement, I was just giving them a heads up, but Casey offered one and said that was their policy. I didn't even know that was their policy. Thanks Casey! Very satisfied with the whole process.
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Old_Ironman,

Hey thanks for the positive comments, that is great to see. Bro, this is our policy and thats the way I set it up. All respect goes back to our customers who make all of this possible.

Thank you,

Casey
Team Sunrise
 
Old_Ironman1972 said:
I have made purchases from Sunrise several times with no issues. When I notified them, via PM, not publicly, that one item arrived damaged, they quickly offered and shipped a replacement even though I didn’t request one. They have great products, and I was really impressed by the customer service. Like I said I simply notified them about the issue, I did NOT request a replacement, I was just giving them a heads up, but Casey offered one and said that was their policy. I didn't even know that was their policy. Thanks Casey! Very satisfied with the whole process.
Click to expand...
This is what’s is all about and Casey at Sunrise does an exceptional job at it!
 
Nood said:
This is what’s is all about and Casey at Sunrise does an exceptional job at it!
Click to expand...
Agreed. It's such a contrast from the 90's early 2000's, especially the 90's, there was that one older guy at the gym that would get stuff for everyone and if you got a broken vial or something was off, it was just tough luck and you dared not say anything or that was it, you're done..... Now it's common to see legitimate business with great customer service like Casey. It's impressive to see and surprising in a good way to experience. Hat's off to Casey. Much respect.
 
Thanks again you guys, thank you very much!
I am extremely lucky to be an owner of Sunrise Pharma, which allows me to be able to work with strength athletes like you all. What a gift I have received to be able to do this, nothing else I would rather do.

Thanks,

Casey
Team Sunrise.
 

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