Hello, I apologize to everyone for the lack of contact, but I’m currently traveling and having serious internet issues. I just want to inform you that I am in contact with every user who ordered Primo Depot. Refunds are being processed.
I want to sincerely apologize. I won’t go into what happened or the reasons behind it, but I will say that it was a human mistake, not intentional, which is evident from the test results. Today or tomorrow I will be on the forum posting updates and sending PMs.
I also understand that the reps acted the way they did, because this kind of situation cannot be ignored. I’m not avoiding responsibility — I take full accountability and will fix this mistake.
To those affected by this issue, I deeply apologize, and I also ask you not to judge me based on this incident. I am truly a good person who is taking this on and will fix everything.
So I ask for your patience and understanding. Best regards and have a nice day.