Looking for a little help here. I placed an order this morning that had a hiccup. I within a short time corrected that and reached out through two tickets to let you know it was corrected. I haven't heard anything back yet and the status hasn't changed. Would you help me with this?
Looking for a little help here. I placed an order this morning that had a hiccup. I within a short time corrected that and reached out through two tickets to let you know it was corrected. I haven't heard anything back yet and the status hasn't changed. Would you help me with this?
I’ll message Platinum to check his support tickets.
Right on, thank you. The order number is 45294. I've ordered before and it went from processing to complete so I got nervous that it would get lost in limbo. I appreciate any help that you can give. I really like your product, have gotten some great gains off it so I don't want to run out.
It changing to, “order complete” means Platinum saw your bitcoin payment, and he manually changed your order to, “order complete”.
Awesome! thank you very much!!! I really appreciate it.It changing to, “order complete” means Platinum saw your bitcoin payment, and he manually changed your order to, “order complete”.
I’m sending him your order # now!
You’re welcome!
Yes they did! Thank you so much. With quality gear starting to run out I really want to keep your stuff in stock. Great customer service!!!
Excellent!!! Thank you for your patience!
platinumpharmaceuticals.is
what's up guys! I was checking out other posts and see that it's typical for the order to be marked as failed until Platinum logs in? I must have never noticed it with all of my previous orders. I did open up a support ticket, but now that I've read JJB1's reply above, I feel a little dumb and prob should have checked here first lol. I initially thought it failed bc when the BTC was confirmed on the blockchain, it ended up being 27 cents short, which I thought was weird; that's never happened before, and I sent it directly from my wallet using the QR code, so it should have been covered taking into account the prio transaction fee.
Yeah. Don’t sweat it!
awesome, yeah, once I saw that it happens with BTC payments I realized that's why it pays to check the forum first lol. I'll take the L on that one.
You’re welcome!
platinumpharmaceuticals.is
