Ok i didn't wana post but I'm not happy with out come so far. OK I've ordered before uspharmacies with fasting issues. I ordered on the 13th and funds received well when I get my pack on the 20th all primo was missing so I emailed them. I'm told yes we are out but it allowed me to order and I was never informed even before receiving my pack that had no primo. Why would you wait till I email about it. Then I said I ordered elsewhere if they wanted to send other stuff to replace it which I was told that's fine let them know but primo will be back at end of week. That would have been 24th or so. I get my tracking on 28th over a week after receiving saying all good. I just got back from vacation today no primo or the replacements of whatever instead of primo so a good 1.5wks of no communication or items after saying it would be handled. I know this is long but I planned on using them as a good source but now I change my thoughts. Why it let me order out of stock? Why say it would be back or pick other items and still nothing this long? Why give a tracking over a week after receiving original pack? Why not send email after I made order saying u are out of primo before just shipping and making me ask where it's at? I'm not saying they are a bad source but the whole order process is all jacked the way it was handled. No bad blood but I still haven't heard nothing since the 21st
Hello,
Regarding your post, I’m not going to hide the fact that there was a situation involving Primo and its sudden lack of availability. Because of this, some orders could not be shipped in full. However, every customer was informed about the situation, including you.
Every customer was given the option to either receive a refund or replace the unavailable products with something else. Unfortunately, you did not take advantage of either option. Primo is still not back in stock.
What I don’t understand is that you last contacted us on July 22, and now, two weeks later, you have gone to the forum and are saying that I am a bad source.
In my opinion, that is not fair.
Of course, you did not receive the Primo you ordered, and unfortunately, situations like this can happen. But you were informed immediately about what was happening and what options were available to you. Instead of contacting us again, you waited for two weeks and then publicly called me a bad source.
I take responsibility for the fact that Primo was unavailable, and I did everything I could to resolve the situation. You were given a choice, but you decided not to take either option.
And to this day, I still do not have Primo back in stock.
If you want to criticize me publicly, that is your right, but I believe you should also be fair and present the whole situation, including the fact that you were informed and offered solutions from the beginning.
Thank you.
