Important Reminder: Unpacking Video Evidence Required with Claims of Missing Items.

[RThoads]

Important Reminder: Unpacking Video Evidence is Required with Claims of Missing and/or Broken Items.

Post-sale support is carried out according to these terms to which the customer agreed.

Basicstero has recently been receiving more claims of missing items than usual. Basicstero strives to take care of customers and, like with any business, sometimes packing mistakes may happen or someone in the postal-service may have opened packs and stolen items etc. In such cases of missing items, Basicstero offers replacements and re-ship for free.
However, such instances are usually very rare.
Unfortunately, there are also cases of scammers that try to fake that items are missing in an attempt to scam to get source's to send some more for free.
Basicstero wants to correct any mistakes and take care of customers, but must take steps to make sure such claims are genuine.

The customer MUST provide video evidence of opening and unpacking with any claim of missing or damaged items.
The video should clearly show the front side of the package, address, name.
Video or pictures with already opened packages are not accepted!
Without unpacking video proof, we cannot solve the problem in your favor.

Please take the little bit of extra time to film the unpacking of your pack so that there is evidence of the condition and contents in case there is any issue and/or claim that may require replacement or re-ship of products. Please understand such evidence is needed or else anyone can simply claim there are missing items, even if there is not any genuine problem, and then request replacements as a scam to get free extras.

•Please see point #10 under "SHIPPING" in the TERMS section on the Basicstero site (image below):


•and the "I received my order, but when I opened the package I found that some vials are damaged /missing. What shall I do?" topic in the FAQ section on the Basicstero site (image below):


IMPORTANT: TERMS AND CONDITIONS
Please read the "TERMS" and "FAQ" sections on the Basicstero website for more details.
Making a purchase from Basicstero indicates your acceptance of the terms and conditions described on the Basicstero site (an order is not confirmed unless the terms are accepted).

Please do NOT confirm an order if you do not accept these terms.

Also, please be sure to follow the "NEWS" section on the Basicstero site for any updates to these terms, news, promos, and other important announcements.

 

[RThoads]

For more details about Basicstero.ws - the Direct Pharmacom Labs Store,

please have a look at some of the informative threads listed below:

• Basicstero - the Direct from Pharmacom Labs Store (Introduction and Production Video):

Basicstero.ws - the Direct from Pharmacom Labs Store! (intro & production video)

Hey guys! Thank you for having us here on ASF. Let me introduce Basicstero! the direct from manufacturer Pharmacom Labs store. Basicstero.ws Introduction Video (with production-line footage): Basicstero is the direct from manufacturer Pharmacom Labs store. When ordering from Basicstero...

www.anabolicsteroidforums.com

• Information about the Basicstero Store, Ordering, Payment, Discounts, Terms and Conditions:

Information about our store, ordering, payment, terms and conditions.

Here are some details about the store, ordering, payment, shipping, discounts, terms and conditions: As stated in the Introduction Basicstero is the direct store of the Pharmacom Labs company, which means there are no re-sellers in the chain. Please read the introduction sticky for more detail...

www.anabolicsteroidforums.com

• How-To Submit Payment Info Guide:

How-To Submit Payment Info Guide

Basicstero "Submit Payment Info" Guide This guide gives step-by-step instructions of how to submit payment information on the new Basicstero site. • Step-1: Log into your Basicstero account. • Step-2: Select "Payment" link from the dashboard options. • Step-3: Select the "Submit payment...

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• How-To Check Order Status and Details Guide:

How-To Check Order Status and Details

How-to Check Order Status and Details What is the current status of your order? Have you submitted payment and want to know if the payment has been successfully received and confirmed by the source yet? Do you want to see if tracking info has been uploaded yet?** Order Statuses and What They...

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• Analytic Testing Results of Pharmacom Labs Products (concentration, purity, quality):

Analytic Testing Results of Pharmacom Labs Products (concentration, purity, quality)

Hey guys. In this thread i will publish test results of our products. All of them are available on our site basicstero.ws/results and Pharmacom Labs - Analysis Site All results are verifiable! Each report has its unque number. In case of any doubts you can contact Simec (www.simec.ch)...

www.anabolicsteroidforums.com

• Basicstero Announcements, News, and Promotions/Special-Offers:

News and current discounts in our store!

You can find important news and announcements posted in this thread.

www.anabolicsteroidforums.com

 

[Pcushion]

Important Reminder: Unpacking Video Evidence is Required with Claims of Missing and/or Broken Items.

Basicstero has recently been receiving more claims of missing items than usual. Basicstero strives to take care of customers and, like with any business, sometimes packing mistakes may happen or someone in the postal-service may have opened packs and stolen items etc. In such cases of missing items, Basicstero offers replacements and re-ship for free.
However, such instances are usually very rare.
Unfortunately, there are also cases of scammers that try to fake that items are missing in an attempt to scam to get source's to send some more for free.
Basicstero wants to correct any mistakes and take care of customers, but must take steps to make sure such claims are genuine.

The customer MUST provide video evidence of opening and unpacking with any claim of missing or damaged items.
The video should clearly show the front side of the package, address, name.
Video or pictures with already opened packages are not accepted!
Without unpacking video proof, we cannot solve the problem in your favor.

Please take the little bit of extra time to film the unpacking of your pack so that there is evidence of the condition and contents in case there is any issue and/or claim that may require replacement or re-ship of products. Please understand such evidence is needed or else anyone can simply claim there are missing items, even if there is not any genuine problem, and then request replacements as a scam to get free extras.

•Please see point #10 under "SHIPPING" in the TERMS section on the Basicstero site (image below):


•and the "I received my order, but when I opened the package I found that some vials are damaged /missing. What shall I do?" topic in the FAQ section on the Basicstero site (image below):


IMPORTANT: TERMS AND CONDITIONS
Please read the "TERMS" and "FAQ" sections on the Basicstero website for more details.
Making a purchase from Basicstero indicates your acceptance of the terms and conditions described on the Basicstero site (an order is not confirmed unless the terms are accepted).

Please do NOT confirm an order if you do not accept these terms.

Also, please be sure to follow the "NEWS" section on the Basicstero site for any updates to these terms, news, promos, and other important announcements.

Thank you for this awesome reminder! It’s extremely important for all of our customers to do this!

 

[RThoads]

Reminder: Always Film an Unpacking Video

An unpacking video (opening the package for the first time to show the contents exactly how they were received) is required if post-sale support is needed to resolve issues such as damaged or missing items.
Please see my advice below about how to make a good unpacking video.

In the unfortunate event that the postal system did something that damaged the contents during shipping, or in the rare event that the warehouse staff may have made a mistake such as sending a package with a missing or wrong product, an unpacking video is required for customer support to help resolve the issue.

Please understand that customer support staff are required to review the unpacking video in accordance with points #10 and #11 in the "Our Terms" page on the Basicstero site at the link below.

Basicstero terms

These terms and conditions govern all users of basicstero.ws store. Your purchase indicates your acceptance of these terms and conditions. Do not confirm your order if you do not accept them.

basicstero.ws

This it is a rule for the customer support job, which the customer support team does not have the authority to change (they are people at work and have to follow the rules at their job or they may face consequences such as being fired, just like the rest of us when we are at work).

Also, keep in mind, that the terms on the order confirmation page clearly state this and a customer has to agree to these terms to even place an order (please see the screenshot included below).


Please see this screenshot of the order confirmation page and terms:

Post-sale support is carried out according to the terms to which you agreed.
If management questions things, the customer support team has to be able to show management the evidence that justifies why they entered a reship request for the warehouse.

In my experience, if the package was already opened they will not be able to help.
Customer support staff cannot make judgment calls about if they think you're scamming or not; they are just required to follow the rules and policies at their job.
So, they simply review the unpacking video to make sure it shows everything the way it is required and meets the criteria to allow them to enter a reship request in the system.
If all the criteria are met, they can enter a request for the manager to approve so the warehouse will get work orders to send a reship.
If the criteria are not met, they cannot enter the request.

To be clear, this policy is not any accusation towards a specific individual such as yourself, or a matter or trusting you or not; it's noting personal about you at all in any way, not negative or positive judgement about you.
It is a general policy customer support must follow for everyone.
It a policy that is clearly stated and the customer must agree to it to place an order, and it's a rule for the customer support staff at their job, not something they decided to make-up (just like how most of us have rules for our positions and places of employment).

Here are some tips and advice to help make a good unpacking video in case it is ever needed:
• Start filming before you begin to open the package and show the condition of the exterior condition.
• Clearly show that the package was not opened yet.
• Clearly show the shipping label with all the information, such as the tracking number, that can be used to verify that it is the package for the specific order in question.
• Keep everything visible on the video; if the package or some products move off the video and are not visible (even for a brief moment), customer support may not be able to resolve the situation (the purpose of the video is to show the exact situation as it arrived).
• Clearly show the package being opened for the first time and the removal of the contents.
• When all contents have been removed, clearly show the package is empty to verify that all the contents are accounted for.
• Clearly show the contents so they can easily be identified and counted.
• Make sure all of this, every step and every items, is in the video and nothing happens that does not show on the video.

With an unpacking video such as this, customer support staff is in a much better position to be able to help resolve any issue.


Also, make sure to read and understand the information and terms on Basicstero site's TERMS page, FAQ page, and the order Confirmation Page when your enter an order.

TERMS page can be found at:

Basicstero terms

These terms and conditions govern all users of basicstero.ws store. Your purchase indicates your acceptance of these terms and conditions. Do not confirm your order if you do not accept them.

basicstero.ws

FAQ page can be found at:

Basicstero FAQ

We are DIRECT store of Pharmacom Labs, we are not resellers. We are manufacturers, we are PHARMACOM LABS! You will find all advantages of ordering in our store here. Also You can check our status at the official Pharmacom Labs page. Just enter there basicstero.ws to see the result.

basicstero.ws

The ORDER CONFIRMATION page is displayed at the end of the check-out process and requires a customer to agree with the terms listed there to enter an order.

Post-sale support is carried out according to the terms to which you, the customer, agreed.