Reward points temporarily suspended 'Please read'

[Vision]

Reward points temporarily suspended 'Please read'

Important Update: To our valued customers and friends, we have temporarily suspended the 'reward point' system due to a technical issue with the installed model. Despite our weekend double reward points campaign, the add-on was erroneously remaining active throughout the week, resulting in double points for orders placed between Monday and Friday for several months. We have temporarily removed reward points, but they will be reinstated. We apologize for any inconvenience and appreciate your patience as our IT team addresses the issue.

Please feel free to reach out with any questions or concerns.

Kindest regards,
Team PSL

 

[Gene_Lifts]

So do we get to keep the reward points that we already have I know I didn't have a lot saved up I had some

 

[Vision]

So do we get to keep the reward points that we already have I know I didn't have a lot saved up I had some

Yes everyone keeps their original reward points, and any reward points that were accumulated on the weekend with sales, we have to go back to the system, and they will be fixed and updated.
For whatever reason the add-on stayed active during the week so we have to make the deductions with all of these orders where people will keep the original points compared to the double from Monday through Friday..
It will take a minute for the IT guys to take care of this but it will be resolved..

 

[Gene_Lifts]

Yes everyone keeps their original reward points, and any reward points that were accumulated on the weekend with sales, we have to go back to the system, and they will be fixed and updated.
For whatever reason the add-on stayed active during the week so we have to make the deductions with all of these orders where people will keep the original points compared to the double from Monday through Friday..
It will take a minute for the IT guys to take care of this but it will be resolved..

Well I'm golden every order I've ever placed has been on a weekend LOL

 

[Matt88]

Heads up everyone