PSL website ticket order confirmation

[e_var]

Has anyone else had an issue attaching a screenshot of their completed payment. They say there is nothing wrong on their end....
I've logged out and back in, attempted different browsers, attempted incognito, attempted to attach/upload with every extension they say the site accepts with the exact same error message...




You get the idea......
Thanks in advance

 

[Powerhousehb]

If you need assistance from PSL you can DM @Vision or @Matt88 for help.

 

[Matt88]

Has anyone else had an issue attaching a screenshot of their completed payment. They say there is nothing wrong on their end....
I've logged out and back in, attempted different browsers, attempted incognito, attempted to attach/upload with every extension they say the site accepts with the exact same error message...
View attachment 90963
View attachment 90965
View attachment 90966
View attachment 90967
You get the idea......
Thanks in advance

Are you on mobile sir?

Have you tried deleting your browser cache, cookies etc?

 

[Matt88]

I opened a support ticket and I was able to attach screen shots from my phone via the "choose file" button. So let's trouble shoot this and figure out what's going on sir.

 

[Vision]

Are you on mobile sir?

Have you tried deleting your browser cache, cookies etc?

100% clear cache and cookies, but most of all RESTART ALL DEVICES once this has been done.. restarting is very important..

 

[Matt88]

100% clear cache and cookies, but most of all RESTART ALL DEVICES once this has been done.. restarting is very important..

Good call! I'm the worst. I'll go a month without restarting my phone then complain that it's running slow 😂🤣

 

[Vision]

Good call! I'm the worst. I'll go a month without restarting my phone then complain that it's running slow 😂🤣

Same haha.. when I do the cleaning/maintenance and RESTART things normally are super fast and sites load faster, and any sites that have me blocked prior let me in with no issues...

Also to add people, If you are using a VPN.. try changing location!

 

[e_var]

Are you on mobile sir?

Have you tried deleting your browser cache, cookies etc?

I'm on a laptop.... I will try from my cell.... I've been a "Techie" from since... well a very long time... I can tell you from personal experience that clearing the cache and cookies... for me... is the equivalent of checking to make certain the computer is plugged in and you using the power button to turn it on..... Almost never makes a difference..... This is easily confirmed by using a different browser that has never accessed the site previously, which I have attempted. Internet explorer, microsoft edge, firefox

From the sites reply I know they are receiving screenshots.... but that doesn't demonstrate a lack of issues. I sent a screenshot via regular email to the payment email (paypal) this morning and updated whoever monitors the site after I confirmed it didn't bounce back.

Thanks for looking into this... Anywho, payment is there waiting to be processed and all required info was sent with the original ticket..... Just attempted via mobile chrome and was successful... Maybe worth noting the version of mobile chrome is older (by a few revision) than the laptop..... Depending on how your site is setup and your analytics you may be able to scape the data...

Again Thanks for following up..... if you don't ask you don't know....

 

[P.S.L.]

Has anyone else had an issue attaching a screenshot of their completed payment. They say there is nothing wrong on their end....
I've logged out and back in, attempted different browsers, attempted incognito, attempted to attach/upload with every extension they say the site accepts with the exact same error message...
View attachment 90963
View attachment 90965
View attachment 90966
View attachment 90967
You get the idea......
Thanks in advance

Hi
Our attachment size is maximum to 8MB - your was over 8 MB this is te reason of this problem : )
Have good day
PSL

 

[Matt88]

I'm on a laptop.... I will try from my cell.... I've been a "Techie" from since... well a very long time... I can tell you from personal experience that clearing the cache and cookies... for me... is the equivalent of checking to make certain the computer is plugged in and you using the power button to turn it on..... Almost never makes a difference..... This is easily confirmed by using a different browser that has never accessed the site previously, which I have attempted. Internet explorer, microsoft edge, firefox

From the sites reply I know they are receiving screenshots.... but that doesn't demonstrate a lack of issues. I sent a screenshot via regular email to the payment email (paypal) this morning and updated whoever monitors the site after I confirmed it didn't bounce back.

Thanks for looking into this... Anywho, payment is there waiting to be processed and all required info was sent with the original ticket..... Just attempted via mobile chrome and was successful... Maybe worth noting the version of mobile chrome is older (by a few revision) than the laptop..... Depending on how your site is setup and your analytics you may be able to scape the data...

Again Thanks for following up..... if you don't ask you don't know....

Glad you got it sorted out sir

 

[P.S.L.]

Customers at the first place
PSL

 

[e_var]

This is moving into some real bullshit territory... @Matt88 @P.S.L.
Matt I sent you a message...
PSL i replied via your messaging system on your site....

I thought this was moving towards resolution, currently I'm very happy with the message I woke up to. I would appreciate a resolution today... order processed or funds returned. This is too much crap for a basic ass order.

 

[Matt88]

This is moving into some real bullshit territory... @Matt88 @P.S.L.
Matt I sent you a message...
PSL i replied via your messaging system on your site....

I thought this was moving towards resolution, currently I'm very happy with the message I woke up to. I would appreciate a resolution today... order processed or funds returned. This is too much crap for a basic ass order.

I just responded to your DM sir. Give me a little time to check on your situation please.

 

[P.S.L.]

B

This is moving into some real bullshit territory... @Matt88 @P.S.L.
Matt I sent you a message...
PSL i replied via your messaging system on your site....

I thought this was moving towards resolution, currently I'm very happy with the message I woke up to. I would appreciate a resolution today... order processed or funds returned. This is too much crap for a basic ass order.

Forum is not a place for posting order details - please pm order number or talked to our orders processing section
have good day
PSL

 

[Matt88]

This is moving into some real bullshit territory... @Matt88 @P.S.L.
Matt I sent you a message...
PSL i replied via your messaging system on your site....

I thought this was moving towards resolution, currently I'm very happy with the message I woke up to. I would appreciate a resolution today... order processed or funds returned. This is too much crap for a basic ass order.

I just sent you another DM. Everything is sorted out. 👌

 

[Vision]

I'm on a laptop.... I will try from my cell.... I've been a "Techie" from since... well a very long time... I can tell you from personal experience that clearing the cache and cookies... for me... is the equivalent of checking to make certain the computer is plugged in and you using the power button to turn it on..... Almost never makes a difference..... This is easily confirmed by using a different browser that has never accessed the site previously, which I have attempted. Internet explorer, microsoft edge, firefox

From the sites reply I know they are receiving screenshots.... but that doesn't demonstrate a lack of issues. I sent a screenshot via regular email to the payment email (paypal) this morning and updated whoever monitors the site after I confirmed it didn't bounce back.

Thanks for looking into this... Anywho, payment is there waiting to be processed and all required info was sent with the original ticket..... Just attempted via mobile chrome and was successful... Maybe worth noting the version of mobile chrome is older (by a few revision) than the laptop..... Depending on how your site is setup and your analytics you may be able to scape the data...

Again Thanks for following up..... if you don't ask you don't know....

Cleaning cache and cookies is good "device hygiene" and you know should know this, it's a process of elimination and a place to start just like switching browsers like you have.
The image you sent indicates that the file is to large.

 

[e_var]

Cleaning cache and cookies is good "device hygiene" and you know should know this, it's a process of elimination and a place to start just like switching browsers like you have.
The image you sent indicates that the file is to large.

Thanks... That's not it.... cache or file size... that's not what it indicates in some sites (particularly WordPress based) it can indicate that without actually stating it, usually r/t lazy coding...... My systems are routinely purged registry included.
The issue is being resolved....

 

[Vision]

Thanks... That's not it.... cache or file size... that's not what it indicates in some sites (particularly WordPress based) it can indicate that without actually stating it, usually r/t lazy coding...... My systems are routinely purged registry included.
The issue is being resolved....

View attachment 91014 View attachment 91015 View attachment 91016 View attachment 91017

I'm confident that the issue is and will be worked out..
If there is anything else that you may need, please feel free to PM myself or stay in contact with the team sales associates that you have been speaking with.
Thank you for your understanding.

Have a great day