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PSL FAQ's to read before contacting a representative


UncleZ Representative
Board Rep
Mar 29, 2014
Reaction score
Get Shredded!
I want to preface this thread by telling you we at PSL love all of you. You guys are our loyal customers, promoters, supporters, and good friends. We love hearing from you regardless of the reason. I just wanted to make this thread so it is easier for you to find answers to some of the questions you may have, rather than reaching out to a rep and waiting for an answer. Chances are, the answer to your question(s) are in this list and you can find them much quicker :)

(Click on question for link to answer)

Account related questions
Why can't I login to my account?

E-mail related questions
Why am I not receiving emails?

Product related questions

What's the difference between Euro-Pharmacies international and Euro-Pharmacies Domestic Products?

What's the difference between Euro-Pharmacies and Pivotal Labs products?

How do I use Genotropion or Euro-Pharmacies pharmaceutical grade HGH cartridges?

Payment related questions
Click here for all payment related questions (not published here openly for security reasons)

Order related Questions
How will I be notified about my order status?

What do the order statuses mean?

How long does it take for status to show payment was received?

How long after payment is received will order ship?

Why was my order cancelled?

What do I do if my order is cancelled?

Shipping related questions
How long does international shipping take?

How long does domestic shipping take?

I checked my tracking number online and it isn't working...?

How do I find my tracking number?

Where do you ship to and from?

Why was my order divided? And how can I speed up the process in this event?

PSL Loyalty Program related questions
How much are loyalty points worth?

How do I turn loyalty points into vouchers that I can use to put toward my order?

When can I use my voucher?

How long after I place an order can I turn those loyalty points into a voucher?



Board Rep 4 Uncle Z
Board Rep
Jul 20, 2015
Reaction score
Great read!! Especially for the ones to lazy to read before and after they order.