The recent technical problems with our Email server and the “Contact Us” feature, are now resolved.
Therefore, ability for Basicstero customer service staff to reply to “Contact Us” inquiries should now be restored.
Basicstero management apologizes for any inconvenience to which the recent downtime may have contributed. The downtime was frustrating for us too and our business is hindered without support-staff being able to communicate with customers.
The “Contact Us” email issue is fixed and our customer service staff is working diligently to get through the large back-log of inquiries.
We ask for your understanding that this workload also takes time. As one of the most popular AAS producers in the world, we have a very large volume of business which means just a couple weeks of downtime creates an immense backlog of work.
All “Contact Us” inquiries that reached us should have a reply soon.
Remember to check your Email “Spam” in case a reply ends up there.
Thank you for your continued patience as our staff works to reply to all of the pending inquires.