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Important info: delays due to governments' corona policies; US warehouse not effected

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    Exclamation Important info: delays due to governments' corona policies; US warehouse not effected

    EDIT: see replies to this thread for additional updates.
    Please make sure to read the entire thread for most recent updates.


    03-16-2020
    Quote Originally Posted by Basicstero View Post
    EU-based warehouse 1 was not able shipping a part of latest orders, unfortunately. Postal service closes. They refuse to accept parcels. All due to COVID-19.We will not be able shipping orders from warehouse 1 for a while.Preliminary, this pause will lasts about 2 weeks up to the end of March.
    We will continue accepting orders, but you should take into account that orders will be shipped with delays. The delay is caused by a force majeure, which is absolutely beyond our control. We continue shipping as soon as possible.
    Warehouse 2 still can not ship yet as well.
    Currently only our US domestic warehouse is working without delays.

    The good thing is that our promotion for both warehouses is still running and you can take advantage of it now. Promotions will most probably be rare in future.

    Promo conditions for warehouse 1:
    for $100 orders - free bonuses for the value 35$
    for $200 orders - free bonuses for the value 80$
    for $300 orders - free bonuses for the value 150$


    Promo conditions for warehouse 2:

    for $100 orders - free bonuses for the value 50$
    for $200 orders - free bonuses for the value 100$
    for $300 orders - free bonuses for the value 200$


    Promotions will be running until we can ship normally without delays. Free bonuses will be offered by our system automatically if you pay by any cryptocurrency we accept. Bonuses are picked during the ordering process and shipped together with the main order. No promo code is needed. In case of seizures only paid items are reshipped. Pharmatropin is not participating in this promotion.

    We all should get some patience these days.


    03-02-2020:
    Quote Originally Posted by RThoads View Post
    Hi all,
    update regarding warehouse 2. We still can not ship. We are not sure, when shipping gets possible, but you can check this article
    Business activity in China is at 33% of its pre-coronavirus norm: government planning official - MarketWatch

    According to Chinese government only 1/3 of businesses/factories/facilities are currently operational. They promise to increase this value up to 90% by the end of March.
    Based on this info we can suppose that in the very worst case we can start shipping by the end of March, but there are good reasons to think we will be able shipping within next 1-2 weeks.
    Warehouse 1 and US warehouse are working normally.

    01-16-2020
    Update for all customers of warehouse 2.
    It looks like due to coming Chinese New Year services stop working even earlier than we expected. We confirm pending orders and tomorrow will be the last shipping before holidays starts. All further orders confirmed starting from tomorrow will be shipped in the very beginning of February.
    This is only about orders placed from warehouse 2. Warehouses 1 and US domestic are not influenced.

    Quote Originally Posted by Basicstero View Post
    Warning:
    Since we are still using and packing orders at warehouse 2 until we sell out our left stock at W2, we are still influenced by coming Spring Festival (so-called Chinese New Year) in China. Officially it takes place starting from Friday, 24 January to Thursday , 30 January. Shipping services will not work during this period.
    For this reason orders placed from warehouse 2 ONLY (warehouse 1 is not influenced as well as US domestic warehouse) will be shipped on January 20th last time before holidays. We will continue accepting orders (so far still at older prices without price increase) during the Spring festival, but all of them will be shipped roughly on 4th of 5th of February only.
    Chinese New Year will delay processing of orders from warehouse 2. Please take it into account!

    Quote Originally Posted by Basicstero View Post
    Update for all customers of warehouse 2.
    It looks like due to coming Chinese New Year services stop working even earlier than we expected. We confirm pending orders and tomorrow will be the last shipping before holidays starts. All further orders confirmed starting from tomorrow will be shipped in the very beginning of February.
    This is only about orders placed from warehouse 2. Warehouses 1 and US domestic are not influenced.
    Last edited by RThoads; 03-22-2020 at 11:19 AM.

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    Brief update regarding current situation with shipping.
    Warehouse 1 and US domestic are running in normal operational mode.
    Warehouse 2 is not working yet.

    Apparently packages shipped on January 20th did not manage to leave origin country, unfortunately. All due to holidays, but we warned about possible delays from W2 in advance.
    Many customers ask, when we ship pending orders from W2.

    I actually did not want to mention it to avoid any senseless and unnecessary panic. We had to start working on 5th, but due to situation with coronavirus government extended holidays till 10th. We should start on 10th of February. Earlier shipping is just not possible.
    Replying to probably arising question I want to note in advance that virus is not dangerous for receivers. It can survive on surfaces only within a few hours (official info as per WHO). Even if a package was hypothetically infected, virus would die after a few hours. Packages are many days on the way. So it is safe to receive it. Besides that we are located really faraway from the infected regions.

    Quote Originally Posted by Basicstero View Post
    Brief update regarding current situation with shipping.
    Warehouse 1 and US domestic are running in normal operational mode.
    Warehouse 2 is not working yet.

    Apparently packages shipped on January 20th did not manage to leave origin country, unfortunately. All due to holidays, but we warned about possible delays from W2 in advance.
    Many customers ask, when we ship pending orders from W2.

    I actually did not want to mention it to avoid any senseless and unnecessary panic. We had to start working on 5th, but due to situation with coronavirus government extended holidays till 10th. We should start on 10th of February. Earlier shipping is just not possible.
    Replying to probably arising question I want to note in advance that virus is not dangerous for receivers. It can survive on surfaces only within a few hours (official info as per WHO). Even if a package was hypothetically infected, virus would die after a few hours. Packages are many days on the way. So it is safe to receive it. Besides that we are located really faraway from the infected regions.

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    Next update regarding situation with warehouse W2.
    It had to start working on 5th, but due to situation with coronavirus government extended holidays till 10th. And now government extended pause till 17th for the same reason. So, we do not have opportunity to ship orders right now. It is not not a regular situation, but force major, which happened for the first time for all the time we work. We are doing our best, but not much depends on us . Hopefully we manage to ship before 17th.

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    Appreciate the update

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    Quote Originally Posted by RThoads View Post
    Next update regarding situation with warehouse W2.
    It had to start working on 5th, but due to situation with coronavirus government extended holidays till 10th. And now government extended pause till 17th for the same reason. So, we do not have opportunity to ship orders right now. It is not not a regular situation, but force major, which happened for the first time for all the time we work. We are doing our best, but not much depends on us . Hopefully we manage to ship before 17th.
    Thanks for update, This is affecting Other shops as well for same reason.

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    From Basicstero:

    "Some pleasant news for our customers. Although it is not really our fault with delay from warehouse 2, we decided to reward our customers for their patience. We are thinking yet, what it will be.Whether a discount for next order or store credit. Preliminary we are going to provide to all customers of W2 (who is waiting for all this time) store credits from $50 to $100.
    If your order was below $200 you get 50$ store credit, which can be used to cover the next order.
    If your order was over $200 we provide you $100 store credit.

    So far we stopped on this plan."


    EDIT to add clarification this is NOT a promo, it is for already p;laced orders that have been delayed due to the extreme circumstances.
    (because of question on another board I had to add this):
    This is for existing orders that have been delayed because of the holiday and then virus issues.
    after all, how can an order that does NOT yet exist be part of a generous offer intended to show kindness to those that got unexpectedly delayed an extended extra time because of the holiday followed by the coronovirus outbreak.
    For instance, the phrases "if your order was" and "waiting all this time" are past-tense (imply existing orders that have been waiting to ship).
    How would someone be showing patients and waiting all this time for an order that does not even yet exist?
    Last edited by RThoads; 02-17-2020 at 06:18 AM.

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    That's awesome. Is warehouse 2 still looking to be up today?

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    Quote Originally Posted by Funkyme86 View Post
    That's awesome. Is warehouse 2 still looking to be up today?
    The website store has been available the entire time and continues to be available. However, the physical warehouse had downtime for some reasons as described in this thread.

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    Folks today we were still not able to process orders. But there are good reasons to think everything will normalize within 2-3 days. We are checking situation daily. More updates should be coming soon.
    As promised earlier, we will provide from $50 to $100 store credits to all customers from W2 who suffered because of this delay.

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    Awesome.

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    any news as to when you guys are gonna start shipping again? i was hoping to see my order say shipped , but still says "order proccecing",, i understand its out of pharmas controll ,, i was just wondering if there is a timeline yet when things will ship?

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    I've been waiting since the beginning of December. So sad 😥

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    Here is an update I read from Basicstero today:

    "So, no changes regarding warehouse 2 so far. We are still waiting for possibility to ship.
    As mentioned earlier, we will provide store credits to all who will stay with warehouse 2. If your order was below $200 you get 50$ store credit. If your order was over $200 we provide you $100 store credit.

    For customers who do not wish to wait we can offer removing current orders and placing a new order from warehouse 1, which is working without delays. Alternatively we can move balance to US domestic warehouse for customers from the USA.

    Those who want to cancel order from warehouse 2 and get items from W1 can remove pending orders in personal account.In this case order total will get back to your balance. Next, just place a new order with items available in stock from W1. Chose the same payment way you used for the original order and check out. You will not need to pay again, of course. Order should be covered by your balance and confirmed automatically if it`s total is within your balance value.
    How do you know, what items are available from warehouse 1?
    Check this page:

    https://int.basicstero.ws/products/show?warehouse=1
    All items here are filtered by availability from warehouse 1. Any item from this list can be ordered and your order will be assigned to warehouse 1 by default.

    If you want to move balance to US domestic warehouse, please contact us, we have to do it manually.

    Guys, this is all options we can offer so far. We update you once any news are available."
    Last edited by RThoads; 02-25-2020 at 07:51 AM.

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