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I had put a 10ml vial that was perfectly fine in my freezer for about 20min. Came back and just like a thought my test was crashed. You can see this in the pic. I then placed it in a pot of water covering about 3/4 of the vial with a pin in the top but not touching the oil so excess pressure can escape. I let it boil for roughly 5 min and then compared it to a good vial to check clarity. All came out fine. For anyone who receives crashed gear I recommend taking photos before you bring back the solution for proof of crashed gear when contacting a rep or source. I hope this helps clear things up and hopefully some will learn from it.
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