Yea - The code has to be typed in " all caps ". Watched the instructions on their site - and Youtube - ( same video ) and it didn't work - i sent him multiple photos & is aware that its not the real deal so hopefully he follows through and sends another or give store credit to purchase from another brand. The vial came as just the vial in bubble wrap, they didn't send it in the original box , which was a red flag because that is another way to verify the authenticity. I got it from this source based off reading reviews , and reputation so we'll see if they live up to it & not just disregard or ignore it because its just 1 order -