This is completely normal for Dutch now, read some threads. This is a big reason I moved on to another source. (Among a couple other issues as well).
Your pack should come. But they don’t ship when they say they do. They print a label and your pack will actually be delivered to the shipper in a couple weeks. My last couple took nearly a month to show up. Good luck.
Also- 95% of orders that showed up for me were not complete. So once you finally receive your pack odds are you’ll be missing some things & will have to email them and wait again.