Basicstero.com


"Contact Us" form on the Basicstero site (for specific order and account inquiries)

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  1. #1
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    Lightbulb "Contact Us" form on the Basicstero site (for specific order and account inquiries)

    Tip/Advice for everyone:

    For specific account and order related inquiries please use the "Contact Us" form on the Basicstero website for the most direct and efficient communication with the company's customer service.
    https://int.basicstero.ws/index/contact

    ***Be sure to check your spam folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.

    Board reps, posts, even PMs are not as efficient nor direct - may get overlooked or take time to be relayed to the appropriate personnel.
    This is a big World-Wide company; Reps/PR/Marketing people are mostly relaying information/news/announcements and may not even have the ability, access, nor authority to see private account and order information.
    (it is a good thing though, that the company only allows specific person ability to access private info for customer security reasons ).

    Also, please, for your own safety never state any personal information in a public post.

    The "contact us" form is the most direct form of communication regarding accounts and orders.

    NOTE
    regarding tracking (which is a common inquiry I see daily across various boards and PMs):
    In my experience, usually tracking is NOT uploaded until a pack leaves the warehouse country and passes outgoing (origin nation's) customs.
    In my opinion this usually takes approx a couple weeks for intl packs.
    Please be patient and try not to ask customer service for tracking info -- tracking will be uploaded to your dashboard when it is available and authorized to be given out.
    A source has no control over the postal service nor if packs are accurately scanned/updated within the postal system (once the pack is shipped, a source can only see what tracking shows you -- just like if/when you mail something to someone).
    Keep in mind you can check the status of your order on the Basicstero site by loging into the warehouse where you placed the order and navigating to your
    dashboard >> orders >> select the order you would like to see.
    IF tracking has been uploaded to your account it will appear there in the order details section.

    NOTE: Looking for additional advise regarding your cycle, PCT, blood work interpretation and so on?
    Our specialist can help you:
    dr.pharmacom@protonmail.com
    Please do not use this email for orders related questions; they will be ignored.

    I hope these tips and info are helpful
    Last edited by RThoads; 03-15-2019 at 05:55 PM.

  2. #2
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    bump because i see a few guys on here making posts for specific order/payment issues or questions.

  3. #3
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    Bump because i am still getting a lot of PMs specifically regarding tracking/orders/private-info details.

  4. #4
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    bump because I just saw in another thread some people still did not know about the "Contact US" being the best and most efficient way to communicate directly with the source regarding specific order or account inquiries.

  5. #5
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    I actually followed this and got a respond in less than 48 hours. At last for my experience anyway. cheers.

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