- Joined
- Dec 8, 2017
- Messages
- 3,785
- Reaction score
- 761
- Points
- 113
Hello,
My name is Alex and I'm officially starting as a rep for Pharmacom (with a banner and everything
).
As a rep, I'll be on the forum every day answering questions to the best of my knowledge. I'll also be available to answer your PMs should you have any question. Please don't hesitate to drop me a line or two.
You can expect me to answer your questions within a 4 hour time frame (6AM to 6PM Eastern US time zone), except for weekends.
I'll give extra attention for the customers that, for any reason whatsoever, are less than 100% satisfied with our products and services. I'll listen to you and I'll talk to the boss and customer service until you're happy. Please give us a chance to make things right before you leave a negative review.
It's my understanding that Pharmacom has been in business for 10 years with lots of satisfied customers, so it's an honor to join the team.
I'm still getting acquainted with Pharmacom's general policies, shipping and payment methods, so if I don't have a straight answer to give, I'll look for it.
I'll continue with the auctions (dema style) and will perhaps introduce new marketing ideas and stuff customers want to see.
I understand that replacing a rep like dema is no easy job, but I hope a bit of hard word and dedication pays in the long run.
For those who don't know, a rep is NOT part of customer service, so I won't have instant access to tracking numbers and order details. But I can stir you in the right direction and help resolving any issues regarding these matters.
I guess that's it, guys...
My name is Alex and I'm officially starting as a rep for Pharmacom (with a banner and everything
). As a rep, I'll be on the forum every day answering questions to the best of my knowledge. I'll also be available to answer your PMs should you have any question. Please don't hesitate to drop me a line or two.
You can expect me to answer your questions within a 4 hour time frame (6AM to 6PM Eastern US time zone), except for weekends.
I'll give extra attention for the customers that, for any reason whatsoever, are less than 100% satisfied with our products and services. I'll listen to you and I'll talk to the boss and customer service until you're happy. Please give us a chance to make things right before you leave a negative review.
It's my understanding that Pharmacom has been in business for 10 years with lots of satisfied customers, so it's an honor to join the team.
I'm still getting acquainted with Pharmacom's general policies, shipping and payment methods, so if I don't have a straight answer to give, I'll look for it.
I'll continue with the auctions (dema style) and will perhaps introduce new marketing ideas and stuff customers want to see.
I understand that replacing a rep like dema is no easy job, but I hope a bit of hard word and dedication pays in the long run.
For those who don't know, a rep is NOT part of customer service, so I won't have instant access to tracking numbers and order details. But I can stir you in the right direction and help resolving any issues regarding these matters.
I guess that's it, guys...
